Rules and Regulations
For information on our rules and regulations, please click here.
We are Here to Serve
KBPW’s Customer Service Department prides itself in providing friendly and timely customer service. Customer Service Representatives answer customer questions, take payments, answer and transfer phone calls, process work orders, complete final bills, connect electric and work closely with the Delta Area Economic Opportunity Commission, an organization that assists customers with their utility bills. Service Men work in the field and connect services, disconnect services, and obtain meter readings. The Service Men also respond to gas leak calls. Feel free to contact KBPW’s Customer Service Department for all your utility needs and questions.
BUSINESS OFFICE
Location: 303 South Anthony Street
Hours: Lobby hours are from 8:00 am to 5:00 pm Monday through Friday.
Phone: 573-888-5366
DRIVE-THRU WINDOW
KBPW’s drive-thru window is open Monday through Friday from 7:00 am to 6:00 pm.
Connecting Residential Utility Services
All new residential customers must apply for utility services through our text line at 573-246-0858 or at the KBPW business office during regular business hours; 8:00 am to 4:00 pm Monday through Friday.
All customers who apply for services must present the following information:
Driver’s license or picture ID
Social security number
Address to be connected
Current rent receipt if renting
Phone number
Service charge of $30.00
Deposits:
Deposits are based on credit checks and previous 12-months usage of address you are connecting.
The minimum deposit will be $200.
Any previous, past due bill must be paid in full before services are connected.
Transferring Residential Utility Services
In the event you choose to transfer your KBPW utility services to another location within the KBPW service area, you will need to text us at 573-246-0858 or visit the KBPW business office.
All customers who are transferring services must present the following information:
Driver’s license or picture ID
Address to be connected
Current rent receipt if renting
Date of the move
Service charge of $30.00. This charge can be billed.
All outstanding utility charges must be paid in full when services are transferred. Any remaining utility charges will be transferred to the new location. Your current deposit will be transferred to your new location.
Disconnecting Residential Utility Services
In the event you choose to move outside of the KBPW service area and need to disconnect your services, you will need to text us at 573-246-0858 or visit the KBPW business office.
All customers who are disconnecting services must present the following information:
Driver’s license or picture ID
Forwarding address
Your deposit will be applied to your final bill.
Connecting Commercial Utility Services
All new commercial customers must apply for utility services through our text line at 573-246-0858 or at the KBPW business office during regular business hours; 8:00 am to 4:00 pm Monday through Friday.
The individual that applies for service must be a representative for the business and present the following information:
Driver’s license or picture ID
Social security number or Tax ID
Address to be connected
Current rent receipt or lease agreement
Official name of business or company
Phone number
Deposit
Service charge of $30.00
The deposit is determined by the Customer Service Department. A commercial deposit is based on two times the highest bill of the previous business at this location or of a similar business. The following is considered when determining a commercial deposit amount: type of business, size of building, number of days of operation, and equipment used. A security bond may be accepted in lieu of a cash deposit.
Transferring Commercial Utility Services
In the event your business chooses to transfer your KBPW utility services to another location within the KBPW service area, you will need to text us at 573-246-0858 or visit the KBPW business office.
All commercial customers who are transferring services must present the following information:
Driver’s license or picture ID
Address to be connected
Current rent receipt if renting or lease agreement
Date of the move
Your current deposit will be reviewed and may require an additional deposit or possibly a reduction in your deposit.
Service charge of $30.00. This charge can be billed.
All outstanding utility charges must be paid in full when services are transferred. Any remaining utility charges will be transferred to the new location. If an additional deposit is required, it must be paid prior to the connection of services.
Disconnecting Commercial Utility Services
In the event your business chooses to move outside of the KBPW service area and needs to disconnect your services, you will need to text us at 573-246-0858 or visit the KBPW business office.
All commercial customers who are disconnecting services must present the following information:
Driver’s license or picture ID
Forwarding address
Your deposit will be applied to your final bill.
Outbuildings
Deposit for out buildings metered separately from residence: Out buildings may include shed, garage, airplane hangar, greenhouse, etc.
$25.00 for storage only.
$100.00 if air conditioning or heating.
Service charge of $30.00.
The deposit will be an additional deposit on a customer’s electric service.
A deposit for an outbuilding for commercial usage will be based on two times the highest billing. If no history is available the deposit will be $25.00 for storage only, or $100.00 if air conditioned or heated. This account will be set up as a separate account and location.
Service Charges
CONNECT SERVICE CHARGE
A $30.00 service charge is required for all new connects and/or transferring of services.
SERVICE CHARGES FOR NON-PAYMENT CUSTOMERS
If a customer is disconnected for non-payment, the reconnect service charge during business hours will be:
$25.00 additional deposit
$40.00 service charge
$65.00 Total Due
RETURNED CHECK SERVICE CHARGE
There is a $25.00 returned check fee for all returned checks.
There is a returned Xpress Bill Pay fee of $30.00.
REPRINT FEE
There is a $3.00 reprint fee for any items that need to be reprinted or emailed.
PILOT LIGHT SERVICE CHARGE
There is a $30.00 service charge to light a pilot, and this charge includes up to three gas heating appliances.
Additional appliances will be charged at an additional $10.00 each.
There is a $30.00 service charge to turn off a pilot light.
Because of seasonal changes, when a gas meter has been turned off for the summer, a $45.00 service charge will be charged for turning the gas back on and lighting the pilot light.
TEMPORARY ELECTRIC SERVICE
There is a $50.00 service charge for a temporary electric service on a pole for construction purposes.
There is a $30.00 service charge when the temporary service for construction is removed, and the connection is made to the home.
WATER TAP
The Water Director will need to price.
One inch Tap = $500.00
SEWER TAP
The Water Director will need to price. If we do not receive a ½ days notice to cancel a sewer tap, a $75.00 service charge will be required.
NEW GAS SERVICE
Residential customers: The first 75 feet = $300.00; After 75 feet the charge will be $1.00 per foot.
Commercial and industrial customers: Minimum $300.00. Total cost to be quoted.
SECURITY LIGHTS
If you elect to have a security light on your property, you will need to visit the KBPW business office.
To install a pole for a security light, a one-time service charge of $125.00 is required. To install a security light on an existing pole, a one-time service charge of $75.00 is required.
KBPW owns and maintains all security lights unless damaged due to vandalism. The customer is billed a monthly rental fee for each security light. Please contact our Customer Service Department for the various monthly rental fees.
Payment Options
For your convenience, there are multiple ways you can pay your utility bill at KBPW.
CREDIT/DEBIT CARDS
KBPW now accepts Visa, MasterCard and Discover Credit and Debit cards. You can pay with a check or credit/debit card online, in the office, at the drive thru and over the phone.
ONLINE BILL PAYMENT
Our online bill payment option saves you time and gives you more flexibility in how and when you pay your utility bill. If you have an internet connection and an email address, you can pay or simply view your bill online. It’s fast, it’s easy, and it’s safe! Go to www.xpressbillpay.com. Select “New to Xpress Bill Pay” and complete the short registration form including email address and password. After you login, click on “Add New eBills” and follow the instructions to add your bill. Once your bill is added to your account, you can view or pay your bill online at any time.
ACH
Consider having your monthly utility payment automatically withdrawn directly from your bank account! You will save time every month by paying your utility bill automatically from your checking account. KBPW does all the work for you. You will continue to receive a paper copy of your bill for your review before your payment is taken out of your account on your due date. Just drop off a voided check at the KBPW Business Office and sign an authorization form and start paying this simple and convenient way!
Kennett Board of Public Works
PO Box 40
Kennett, MO 63857
DROP BOX
KBPW has a drop box located in the drive-thru lane. This secure and convenient option allows our customers to pay their utility bill 24 hours a day, 365 days a year, on weekends and holidays! The payments are processed each business day.
DRIVE-THRU WINDOW
KBPW’s drive-thru window is open Monday through Friday from 7:00 am to 6:00 pm.
BUSINESS OFFICE
Location: 303 South Anthony Street
Hours: Lobby hours are from 8:00 am to 5:00 pm Monday through Friday.
Appointment Schedules
KBPW works very hard to accommodate our customers’ schedules. In most cases we are able to provide appointments on same day.
When connecting water and gas the customer must be present.
Customers are not required to be present at service disconnects unless the hook-ups are in a fenced area or on a porch that requires the customer to provide access to the KBPW personnel.