Rules and Regulations
For information on our rules and regulations, please click here.
We are Here to Serve
KBPW’s Customer Service Department prides itself in providing friendly and timely customer service. Customer Service Representatives answer customer questions, take payments, answer and transfer phone calls, process work orders, complete final bills, connect electric and work closely with the Delta Area Economic Opportunity Commission, an organization that assists customers with their utility bills. Service Men work in the field and connect services, disconnect services, and obtain meter readings. The Service Men also respond to gas leak calls. Feel free to contact KBPW’s Customer Service Department for all your utility needs and questions.
Business Office
Location: 303 South Anthony Street
Hours: Lobby hours are from 7:00 am to 4:00 pm Monday through Friday.
Phone: 573-888-5366
Drive-Thru Window
KBPW’s drive-thru window is open Monday through Friday from 7:00 am to 4:00 pm.
Connecting Residential Utility Services
Connecting Residential Utility Services All new residential customers must apply for utility services through our text line at 573-246-0858 or at the KBPW business office
Transferring Residential Utility Services
Transferring Residential Utility Services In the event you choose to transfer your KBPW utility services to another location within the KBPW service area, you will need to
Disconnecting Residential Utility Services
Disconnecting Residential Utility Services In the event you choose to move outside of the KBPW service area and need to disconnect your services, you will need
Connecting Commercial Utility Services
Connecting Commercial Utility Services All new commercial customers must apply for utility services through our text line at 573-246-0858 or at the KBPW business office
Transferring Commercial Utility Services
Transferring Commercial Utility Services In the event your business chooses to transfer your KBPW utility services to another location within the KBPW service area, you
Disconnecting Commercial Utility Services
Disconnecting Commercial Utility Services In the event your business chooses to move outside of the KBPW service area and needs to disconnect your services, you
Outbuildings
Outbuildings Deposit for out buildings metered separately from residence: Out buildings may include shed, garage, airplane hangar, greenhouse, etc. $25.00 for storage only. $100.00 if
Charges and Fees
Connect Service Charge A $30.00 service charge is required for all new connects and/or transferring of services. Service Charges for Non-Payment Customers If the utility
New Gas Service
New Gas Service Residential customers: The first 75 feet = $300.00; After 75 feet the charge will be $1.00 per foot. Commercial and industrial customers:
Security Lights
Security Lights If you elect to have a security light on your property, you will need to visit the KBPW business office. To install a
Levelized Billing
Levelized Billing Levelized billing is available to customers that would like to pay the same amount throughout the year. To be eligible for levelized billing, customers
Prepaid Utility Service
Prepaid Utility Service Click here to download Prepaid utility service agreement Take control of your utility expenses with our convenient prepaid program—no monthly bills, no surprises.
Payment Options
Payment Options For your convenience, there are multiple ways you can pay your utility bill at KBPW. Credit/Debit Cards KBPW now accepts Visa, MasterCard and