Frequently Ask Questions

Gas Department

Q: The excess flow valve is designed to cut off the flow of natural gas if a line breaks. Why won’t it shut off if it is a leak?  
A: The excess flow valve only works for excess flow.  A leak is normally not a large flow of gas but is a steady low flow that can add up to a large usage over the period of a month.

Q: Why does there have to be a pressure test done when the gas is off for six months or longer, but there is an exception to this rule if the gas if off for a season disconnect in which the gas might be off longer than six months?
A: The purpose of a pressure test is to ensure that the customer’s service lines are able to maintain a safe operating pressure and to ensure the integrity of the line. When gas is disconnected and appliances are moved in and out of a residence, there is potential for damage and or corrosion to the customer service lines. Performing a pressure test for a line that has sat unused for more than six months helps to ensure the safety of the inhabitants.
Seasonal disconnects are simply turning the flow of gas back on to the same appliances that were there when the gas was shut off.

Q: Where does the natural gas in Kennett come from?
A: Our natural gas is supplied to the area via two separate pipelines. The Ozark Gas Transmission Line comes into the area from the west of Kennett, and travels northeast. We take gas from that line at our “Ozark Take Point” near Industrial Drive. The Texas Eastern pipe line is located near Campbell, Missouri. Our “TETCO Take Point” is located west of Campbell. Maps of the transmission lines can be found online at www.SpectraEnergy.com.