Unclaimed Property Report
Click the link below to review the Unclaimed Property Report.
Utility Scam Factsheet
Scammers Target Utility Customers
Scams targeting utility customers are on the rise, according to reports across the nation. Municipal utility customers in Missouri are included among those getting recent fraudulent calls from scammers threatening power shutoffs, demanding immediate payments, or requesting personal information.
KBPW cautions customers that they should never give personal or financial information to an unsolicited caller. KBPW will never demand immediate payment over the phone.
Signs that you are dealing with a scammer
Utility companies, consumer protection agencies, and the Federal Trade Commission regularly receive complaints from consumers about utility bill scams. Here are some signs to beware of when dealing with an unknown caller:
- • You get a call or an email claiming your services will be cut off unless you call a number or click on a link and give your account information. KBPW will never ask you to send your account information by email.
- • Someone calls demanding your wire the money or use a prepaid or reloadable debit/gift card to pay your bill. Legitimate companies don’t demand you use those methods of payment.
- • The caller tells you to call a phone number and give your credit, debit or prepaid card number. If you do that, the scammer can access the money from your credit, debit or prepaid card, and you can’t trace where your money went. Once it’s gone, it’s gone. If you get a call, email, or personal visit from someone about your utility service:
- • Never give out your Social Security Number, credit card number or banking information to anyone requesting it over the phone or at your home unless you initiated the contact.
- • Never wire money to someone you don’t know-regardless of the situation. Once you wire money, you can’t get it back.
- • Do not click links or call numbers that appear in unexpected emails or texts-especially those asking for your account information. If you click on a link, your computer could become infected with malware, including viruses that can steal information and damage your computer.
- • Never allow anyone into your home to check electrical wiring, gas pipes or appliances unless you schedule an appointment or reported a utility problem. Always ask utility employees for proper identification.
- • Make sure you are dealing with KBPW before you pay any amount. Confirm where and how you pay your utility bill.
• To determine the status of your account call our office at 888-5366 Monday through Friday from 7:00 am to 6:00 pm, or visit our website at www.clgw.net and use the Pay My Bill link for account information.
If you think a fake utility bill collector or any other scammer has contacted you, report the contact:
- • Notify KBPW.
- • Call the police.
- • File a complaint with the Missouri Attorney General’s Consumer Protection Division, online at https://www.consumer.ago.mo.gov/ or by phone at 1-800-392-8222. Be ready to include in your complaint any notices received or caller ID numbers for the incoming call.
*From MPUA Public Outreach Resources*
Levelized Billing Available at KBPW
Starting May 1, 2014 KBPW will offer Levelized Billing to its customers. We will use your past 12 months usage to calculate your monthly payment and add 5% to help cover the possibility of higher bills due to extreme weather. Customers will be required to “true up” at the end of each year, which means we will write you a check for any overpayments or bill for underpayment. In order to qualify for equal pay, customers must meet the following requirements:
• Must be a customer for a year at the same location.
• Not more than two payments past the due date in the last 12 months
• No returned checks in the last 12 months
• No non-pay disconnect in the last 12 months
• Must set up auto-payment via ACH, Debit or Credit Cards
If you have any questions, call our office at 573-888-5366.
Water Line Insurance
Several customers have reported receiving water line insurance offers. We want all our customers to know that this is not associated with KBPW. Please discuss this offer with your insurance agent.